Shipping policy

Processing Your Order

Orders are typically processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions, conventions, or particularly busy periods, processing times may be slightly longer. If this happens, we'll always do our best to keep customers informed.

 

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please allow a short period for tracking updates to become available after dispatch.

 

Delivery Addresses

Please ensure your shipping address is accurate before completing your order.

If you notice an error after placing your order, contact us as soon as possible.

We'll always do our best to update your address before dispatch. Unfortunately, once an order has been shipped, we're unable to guarantee that delivery details can be changed.

 

Lost or Delayed Deliveries

If your parcel appears to be delayed, we recommend checking the tracking information first.

If your order has not arrived within a reasonable time after the estimated delivery window, please contact us and we'll gladly investigate with the shipping carrier.

While we'll always do everything we reasonably can to assist, delivery delays caused by postal services, customs authorities, weather conditions or other circumstances beyond our control cannot always be prevented.

Damaged Parcels

If your parcel arrives visibly damaged, please:

  • Take photographs of the outer packaging before opening (where possible).
  • Photograph any damage to the product.
  • Contact us as soon as possible.

Providing photographs helps us resolve the issue quickly with both you and the shipping provider.

Incorrect Orders

If you've received an incorrect item, please contact us within 7 days of delivery.

We'll arrange to resolve the issue as quickly as possible.

Failed Deliveries & Returned Parcels

If an order is returned to us because:

  • the delivery address provided was incorrect,
  • delivery was refused,
  • or the parcel was not collected from the courier or collection point,

we may ask you to pay the cost of re-shipping the order.

If you choose not to have the order re-shipped, we'll refund the cost of the products once they have been safely returned to us. Original shipping charges are generally non-refundable unless required by applicable law.